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Frequently Asked Questions About Membership
We send wine club shipments in February, May, September and November. You will receive an email notification about 10 days prior to the billing of your shipment. Updates must be made prior to billing. If you join online, we will contact you to schedule the most recent shipment, so you can start enjoying your benefits as a new member!
Your benefits will be activated after your first shipment is processed. You must take a minimum of three shipments per year to maintain an active status. You will have access to complimentary tastings (4 times per year for Member & 3 guests), exclusive discounts, and advanced ticket sales on events.
Membership may be cancelled after fulfilling a three-shipment minimum. You may skip up to one club shipment per year. Benefits are not active during skipped shipment periods.
If you would like to pause or cancel your membership, please log into your My Memberships page. Or you may contact us via email at email@example.com or by phone at (888) 766-6328 ext. 3.
You can make changes or updates to your order prior to billing. Once an order has been processed/shipped, we have the ability to hold, redirect (within state lines), or cancel an order, however shipping and/or restocking fees will apply.
Yes, all shipments must be signed for by someone 21 years of age or older. If no one is present at the time of delivery, there will be 2 more attempts made prior to being returned to our warehouse. If the wine is returned to the winery, we can reship the order. Re-shipping fees will be charged. We suggest shipping to a business address, if possible, to avoid any missed shipments or delays.